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Shipping Policy

1/1/2014 by g

Where do we ship?

We deliver to verified physical addresses within the contiguous US, Alaska and Hawaii.

At this time we do not ship to PO Boxes. If a PO Box is all you have, inquire if your PO Box has a physical address. If it does you may use that physical address.

We do not ship to APO/FPO/DPO, US Territories or Internationally.

How do we ship?

Your order may ship via UPS, United States Postal Service (USPS) or other major freight carrier. Our standard shipping method is ground shipping. It is the type and destination of the items in your cart that determines our choice of the carrier. Some carriers may refuse to handle certain items or they are far too costly to deliver the items in your cart. When your items are shipped, we will use the most appropriate delivery method to your location.

When will my order ship?

All orders require a processing time of 1 to 2 business days. Items will be placed on the carrier no later than the third business day providing the product ordered is in stock. If the item is out of stock you will be e-mailed, given an explanation and your options addressed. Orders placed after 2:00 PM Pacific Time are considered to be for the next business day processing. Orders are not processed or shipped on Saturday or Sunday nor is Saturday or Sunday considered a business day. Business days are Monday through Friday.

How long does delivery take?*

  • Standard - 3 to 10 business days. Orders delivered to Alaska or Hawaii may take up to 21 days.
  • Expedited** – 2 to 4 business days
  • Next Day** – 1 business day

*Rural addresses may add 2 to 4 days to delivery time.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered by this site as an estimate. Saturday and Sunday are not considered business days. Items being delivered by the US Postal Service may arrive on Saturdays where Saturday Delivery is available.

**Expedited and Next Day Delivery – Orders placed after 2 PM PST/PDT will not ship until the next business day.

Why is my shipping so much?

The shipping calculator computes shipping charges and is usually very accurate. However, in the event that the shipping calculator overcharges, the lower rate will be applied to your purchase and the difference refunded to you via your payment method.

Many large and light items (i.e. rockwool, etc.) are charged by ‘Dimensional Weight’. Due to this, we reserve the right to amend the shopping cart calculated charges to actual charges. We will notify you if this situation occurs.

How can I track my order?

As soon as your order has been scanned into the carriers computers we will send you an email with the delivery information. After that you will be able to track your order in your account or by the link in the email. It may take up to 24 hours before tracking information is updated.